Frequently Asked Questions
Find answers to common questions
Ordering & Account
1. How can I place an order?
You can place an order through our official website by selecting the products and completing the checkout process.
2. Do I need an account to place an order?
No, creating an account is optional. However, having an account helps you track orders and manage details easily.
3. Can I modify my order after placing it?
Order modifications are possible only before shipment. Please contact us immediately with your Order ID.
Payment & Pricing
4. What payment methods are accepted?
We accept: Debit Cards, Credit Cards, Net Banking, UPI and other digital payment methods.
5. Is online payment secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store card or banking details.
6. Do you store debit/credit card information?
No. We do not store card numbers, CVV, or banking credentials.
General QShipping & Delivery
7. How long does order processing take?
Orders are processed within 2–3 business days, excluding weekends and holidays.
8. How long does delivery take?
Within India: 5–10 business days after dispatch. International: Depends on destination and customs clearance.
9. How can I track my order?
Once shipped, tracking details will be shared via email or SMS.
10. Do you ship internationally?
Yes. International shipping is available. Customs duties and taxes (if applicable) are to be paid by the customer.
11. What if my order is delayed?
Delays may occur due to courier issues or unforeseen circumstances. Contact us if delivery exceeds the expected timeframe.
Cancellation & Returns
12. Can I cancel my order?
Yes, orders can be cancelled before shipment by contacting customer support.
13. Can I cancel an order after shipment?
No. Once shipped, orders cannot be cancelled, but returns may be requested as per policy.
14. What is your return policy?
Returns are accepted within 2 days of delivery, provided the product is unused, in original condition, and in original packaging.
15. What if I receive a damaged or defective product?
Please contact us immediately with order details and relevant proofs. We will arrange a replacement or refund.
Refunds
16. When will I receive my refund?
Refunds are processed within 7–10 business days after receiving and inspecting the returned product.
17. Will shipping charges be refunded?
Shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.
18. How will I receive my refund?
Refunds are credited to the original payment method used at checkout.
Security & Privacy
19. Is my personal information safe?
Yes. We use appropriate security measures to protect customer data.
20. Is my information shared with third parties?
Information is shared only with trusted partners (couriers, payment gateways) for order fulfillment. We do not sell customer data.
21. Do you send emails or calls asking for passwords or OTPs?
No. We never ask for your password, OTP, or full card details.
Policy & Legal
22. Can policies change over time?
Yes. Unique Publishers India Pvt. Ltd. reserves the right to update policies at any time. Changes will be posted on our website.
23. How can I request data correction or deletion?
You may contact us via email to request correction or deletion of personal data, subject to legal requirements.
